ZEKA Wire Products respects the privacy of its customers, website visitors, suppliers, contractors and other individuals whose personal information we process.

This Privacy Policy explains how ZEKA Wire Products collects, uses, stores, shares and protects personal information.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with ZEKA Wire Products, we may collect information such as:

• Full name
• Telephone number
• Email address
• Physical or delivery address
• Business or company details
• Quotation information
• Order details
• Invoice information
• Payment and transaction information
• Product enquiries
• Communications with ZEKA
• Project or site location where necessary
• Website and device information
• Other information voluntarily provided to ZEKA

2. HOW WE COLLECT INFORMATION

We may collect personal information through:

• Our website
• Telephone calls
• WhatsApp
• Email
• Social media
• Branch visits
• Quotations
• Invoices
• Orders
• Customer forms
• Delivery arrangements
• Site visits
• Business enquiries
• Other interactions with ZEKA Wire Products

3. HOW WE USE PERSONAL INFORMATION

ZEKA Wire Products may use personal information to:

• Respond to customer enquiries
• Prepare quotations
• Process orders
• Manufacture and supply products
• Arrange collections and deliveries
• Issue invoices
• Process and record payments
• Provide customer support
• Handle complaints and after-sales enquiries
• Manage customer relationships
• Manage supplier and contractor relationships
• Maintain accounting and legal records
• Improve our products and services
• Prevent fraud or misuse
• Meet legal and regulatory requirements
• Send relevant marketing communications where permitted

4. MARKETING COMMUNICATIONS

ZEKA Wire Products may send marketing or promotional communications where legally permitted.

Customers may request to stop receiving marketing communications at any time.

Opting out of marketing will not prevent ZEKA from sending necessary communications relating to:

• Existing orders
• Quotations
• Payments
• Deliveries
• Complaints
• Customer service matters
• Other existing business transactions

5. SHARING OF PERSONAL INFORMATION

ZEKA Wire Products may share personal information where reasonably necessary with:

• Transport and delivery providers
• Payment service providers
• IT and cloud service providers
• Accountants
• Auditors
• Professional advisers
• Contractors
• Government agencies
• Regulatory authorities
• Other service providers necessary to complete a legitimate business activity

ZEKA Wire Products does not sell customer personal information.

6. INTERNATIONAL DATA TRANSFERS

Where personal information is stored or processed outside Kenya, ZEKA Wire Products will take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data-protection requirements.

7. DATA RETENTION

ZEKA Wire Products will retain personal information only for as long as reasonably necessary for the purpose for which it was collected or to meet legal, contractual, accounting or regulatory obligations.

Different categories of information may therefore be retained for different periods.

8. DATA SECURITY

ZEKA Wire Products takes reasonable organisational and technical measures to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Destruction
• Unauthorized disclosure

However, no electronic or online system can be guaranteed to be completely secure.

9. YOUR RIGHTS

Subject to applicable Kenyan law, individuals may have rights relating to their personal information, including the right to:

• Request access to personal information held about them
• Request correction of inaccurate information
• Object to certain processing
• Request deletion where legally applicable
• Request information about how their data is being used
• Withdraw consent where processing is based on consent

10. COOKIES

The ZEKA Wire Products website may use cookies or similar technologies for purposes such as:

• Essential website functionality
• Website performance
• Analytics
• Improving user experience
• Marketing where legally permitted

Where consent is required for particular types of cookies, appropriate consent options should be provided.

11. THIRD-PARTY WEBSITES

ZEKA Wire Products’ website or social-media pages may contain links to third-party websites or services.

ZEKA Wire Products is not responsible for the privacy practices, content or security of independent third-party websites.

12. CHANGES TO THIS PRIVACY POLICY

ZEKA Wire Products may update this Privacy Policy from time to time.

Any updated version may be published on the ZEKA Wire Products website together with the revised effective date.

13. CONTACT US

For questions, complaints or requests relating to personal information or this Privacy Policy, contact:

ZEKA Wire Products

Phone/WhatsApp: 0741 645 609
Website: www.zeka.co.ke
Email: zekawiresales@gmail.com