ZEKA Wire Products is committed to supplying products that meet the agreed specifications and are in acceptable condition at the time of sale or delivery.
This Refund and Returns Policy applies to products purchased directly from ZEKA Wire Products through our branches, website, WhatsApp, telephone sales or other official ZEKA sales channels.
Customers should inspect products as soon as reasonably possible after collection or delivery.
If a product supplied by ZEKA Wire Products is defective, materially damaged or materially different from the product or specification ordered, the customer should contact ZEKA promptly and provide:
After inspection and verification, ZEKA Wire Products may, depending on the circumstances:
Nothing in this policy limits any rights available to customers under applicable Kenyan law.
Products that have been correctly supplied according to the customer’s confirmed order are generally not returnable solely because the customer:
ZEKA Wire Products may, at its discretion, accept a return where the product:
Approved discretionary returns may be subject to reasonable transport, handling or restocking costs.
Products manufactured, cut, fabricated, coated, sized or otherwise prepared according to a customer’s confirmed specifications are generally not returnable or refundable due to a change of mind or incorrect measurements supplied by the customer.
This may include:
This restriction does not apply where ZEKA Wire Products supplied a defective product or failed to manufacture the product according to the specification accepted by ZEKA.
Customers are responsible for confirming all measurements and specifications before approving an order, including:
Where ZEKA calculates quantities using measurements supplied by the customer, ZEKA may rely on those measurements unless ZEKA has separately agreed to conduct a site measurement.
Where ZEKA arranges delivery, visible transport damage should be reported as soon as reasonably possible after delivery.
Where the customer, their representative or their own transporter collects the products, the customer should inspect the products before they leave the collection point.
Where a refund is approved, the refund will normally be processed through an appropriate traceable payment method or another method agreed between ZEKA Wire Products and the customer.
Processing times may depend on the payment method and financial institution involved.
For refund or return enquiries, contact:
Phone/WhatsApp: 0741 645 609
Website: www.zeka.co.ke
Email: zekawiresales@gmail.com
